Temporarily freeze. If you believe you’ve misplaced your card but you may be able to find it, you can temporarily freeze your card by calling us at 1-855-697-3825.
Unfreeze. If you froze your card and now want to unfreeze it, just give us a call back and we’ll take care of it for you. Keep in mind that we can only unfreeze cards that are frozen, and we cannot unfreeze cards that have been permanently blocked.
Block and reissue. If your card has been lost, stolen, or damaged, give us a call at 1-855-697-3825. We’ll block the old card and send you a new one.
Permanently cancel account. To close your account, follow these steps.