Why was my card declined?
Cards can be declined for a variety of reasons, such as payment delinquency, attempted use with a flagged merchant, an account being over the credit limit, or potential fraud. If a transaction was declined and you’re not sure why, give us a call at 1-855-697-3825 and we’ll be happy to look into it.
Why was my card declined at a gas station?
Visa has some pretty strict fraud rules related to newly opened cards, particularly around gas stations. Unfortunately, it is a bit out of our control to prevent, however, the more you use your card at other merchant types, the less likely this is to trigger.