Why was my card declined?
Cards can be declined for a variety of reasons, such as having a delinquent account, trying to use your card with a flagged merchant, going over your credit limit, or suspicious activity. If a transaction was declined and you’re not sure why, give us a call at 1-855-697-3825 and we’ll be happy to look into it.
Why was my card declined at a gas station?
Visa has some restrictions related to newly opened cards, particularly around gas stations. Unfortunately, it is a bit out of our control, but the more you use your card at other merchant types, the less likely your transaction will be declined at gas stations.