Why did my payment fail?

There are a number of reasons your payment may have failed, but the most common reason we see is that there is not enough money in the account to cover the payment. If this seems like it could be the case, please log in to your account from your bank’s website and check your account balance to confirm whether you have the amount needed to process the payment and try again. 

Another top reason why payments fail is that the account or routing number of the manually added bank account was entered incorrectly. To make sure your information is correct, please log in to your Petal account and remove and add the account again, or use a new one to make a payment.  

If it is not one of the above reasons, your payment may have failed because: 

  • Your account was closed when the payment tried to process
  • Your bank rejected the transaction because there have been too many debit transactions from the account (this is common with a savings account)
  • There was a stop order placed on the payment 

The best way to get to the bottom of it is to reach out to your bank directly. If the reason your payment failed is confirmed to be one of the above reasons, you’ll need to either remove this account and add the account again, or use a new account. If you’ve contacted your bank and the payment should be good to go, let us know and we’ll look into it.

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