If you’ve recently disputed a charge, you may see both a “provisional” credit and debit on your account—don’t be alarmed! This is what your account looks like when a charge is in dispute.
A “provisional” credit is a temporary credit we place on your account after you have filed a dispute, so you don’t have to pay for the disputed transaction while we’re investigating. Although you don’t have to pay for it, you can’t spend it either—the “provisional debit” you see on your account puts a pending hold on the available credit until the investigation is complete.
When we finish the dispute investigation, we’ll let you know the outcome and we’ll either apply or remove the provisional debit from your account.