Petal uses a third party data provider to connect to over 15,000 financial institutions. However, some of these connections go down or get a little tricky from time to time. If you’re having trouble connecting your bank account, that may be why. Check out the announcements below to see if your connection trouble could be caused by one of these issues:
Our data provider supports all Capital One accounts, but you’ll need to select the right institution depending on the type of Capital One account you have and follow these special instructions:
Capital One 360 Checking, 360 Savings, 360 Money Market
- Make sure you select Capital One 360 when you’re connected to Petal.
- Instead of your password for your Capital One 360 account, you need to use an Access Code. You can find this Access Code under the "Services & Settings" menu or under “my info” in the Capital One 360 account.
Capital One Credit Cards
- If you have a Capital One Credit Card account, make sure to select Capital One Credit Cards during connection to Petal.
- Our data provider supports all Capital One accounts, but have 2FA (two factor) security enabled so you’ll only be able to connect your account if you've activated and completed this 2FA security step.
- FYI—this is required every time you sync a Capital One Credit Card account.
Standard Capital One Banking Accounts
- Make sure to select Capital One — Personal Banking when you’re searching for and connecting your account to Petal.
- Our data provider supports all Capital One accounts, but have 2FA (two factor) security enabled so you can only connect if you've activated and completed this 2FA security step.
- FYI— you have to do this for Capital One every time you sync the account.
TD Bank, CitiBank, MetaBank: Unavailable
Some of our users have been experiencing issues connecting their financial institutions to their Petal account during the application phase. After investigating the cause, we’ve discovered that TD Bank and MetaBank are blocking traffic to third-parties across the board, not just with Petal users.
Our data provider is currently working with senior leaders at these institutions to get things moving again, but we’re still waiting for the green light to get you up and running. Once we get a notification from our data provider that they have resolved the issue, we'll post an update here.
Fifth Third Bank, Nordstrom Credit Card: Temporarily Unavailable
Our data provider is having issues syncing Fifth Third Bank and Nordstrom Credit Cards due to a server-side issue. They're working to bring stability back to the syncing schedule, but until further notice, we're not able to connect these financial institutions to Petal accounts.
If you're having issues connecting your bank but it's not listed above, there's a chance that it also may be affected by the same technical issue—we just have access to information from bigger banks much quicker than smaller financial institutions. Let us know by shooting us an email at firstname.lastname@example.org and we'll look into it for you!
Chime, PNC: Not Supported
Unfortunately, some banks such as (Chime and PNC) don't give third parties, like Petal, access to enough financial information to evaluate your application. We want to make sure we evaluate you based on your complete digital financial record, so we are not able to connect to process your application using an account associated with one of those institutions. We know this isn’t a good experience, so we’re working hard to get this connection to work better for our users. If you check back with us periodically, we can give you an update on our progress.
In the meantime, you can help us get connected! If you think we might have issues connecting to your financial institution, reach out to them directly and let them know you'd like to share your data with Petal—it’s your data after all! The more those banks hear from its customers about this issue, the quicker we can get you up and running.