There’s a pending transaction on my account with a different amount than my purchase.

Sometimes the merchant puts a hold on your card for an amount different than the final total. This is often the case at gas stations, hotels, or with car rental reservations when the merchant puts a hold on your account for the service before it takes place. In these cases, the amount should update before it finishes processing and posts to your account.

If this is not the case, we recommend reaching out to the merchant to see if they can fix the error.

If you’re not able to resolve the issue directly with the merchant, give us a call so we can investigate.

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