How can I dispute a charge?

If you see a charge you don’t recognize and think it may be fraud, follow these steps:

Freeze your card. Click on the fraudulent transaction and select ‘I don’t recognize this charge’. You can freeze your Petal card from there.
Call Petal. Call Petal immediately at 1-855-697-3825 to secure your account. We’ll help you file a dispute and get this taken care of. Our support team is available by phone Monday through Friday from 9 AM to 6 PM EST. Petal support is not open on Saturdays or Sundays.
Hang tight for updates. While we conduct the investigation, we’ll keep you informed on our progress. You can also keep tabs on the status of your dispute by clicking on the disputed transaction in your activity feed.

Merchant Disputes can be filed when you made a purchase with your Petal card but doesn’t look correct. Some examples of charge disputes are:

A charge that is higher than the amount on your receipt.
Your card was charged multiple times for one item (a “duplicate” charge).
A one-time purchase that you returned or canceled, but you still haven’t received a credit for it.
The description of the service or good did not match the delivered product.
A purchase you made that was not delivered within the guaranteed time frame (If this was a package that was lost after delivery, please see the FAQ below).

Charged for something you canceled or ordered something that never arrived? Follow the steps below:

While optional, the quickest way to resolve an issue with a merchant is often to get in touch with the merchant directly. It may take Petal some time to investigate your claim while the merchant may be able to resolve it within a few days.
For tips on contacting the merchant, click here.

Give us a call at 1-855-697-3825 to file your dispute over the phone with our Customer Support team. Our support team is available by phone Monday through Friday from 9 AM to 6 PM EST. Petal support is not open on Saturdays or Sundays.
After it's been filed you can keep tabs on the status of your dispute by clicking on the transaction in your activity feed.