Clearing Browser Cache and Cookies

What does it mean to clear your cache and cookies? What does it do?

Clearing your cache and cookies is a great way to troubleshoot if a web page is acting moody, or if you’re struggling with the functionality of a website. When you clear your cache and cookies, you’re telling your browser to forget saved information and settings for a website so it starts working like it was the first time you used it. You can think of it as restarting your browser or turning on and off the internet.

How do I clear my cache and cookies?

The way you clear your cache and cookies depends on the type of device and the browser you’re using, so we’ve put together a list of instructions on how to do this from the most common access points.

Mobile Browsers

Android

  1. Go to Settings and select Apps or Application Manager
  2. Swipe to the All tab
  3. Select your web browser in the list of installed apps, then click clear data and then, clear cache
  4. Exit out of any previous browser windows, and then reopen the browser. 

Chrome for Android

  1. Go to Chrome Menu and then Settings
  2. Click (advanced) Privacy
  3. Click the Time Range drop-down menu and select All Time
  4. Check Cookies and Site Data and Cached Images and Files
  5. Select Clear Data
  6. Exit out of all browser windows and then re-open the browser.

Safari for iOS

  1. Open your Settings app.
  2. Click Safari
  3. Click Clear History and Website Data and confirm
  4. Exit all browser windows and re-open the browser.

Chrome for iOS

  1. Click Chrome Menu and then Settings
  2. Choose Privacy
  3. Then click Clear Browsing Data
  4. Choose the data type you want to clear.
  5. Click Clear Browsing Data
  6. Exit out of all browser windows and re-open the browser.
Desktop Browsers

Chrome

  1. In the URL bar, enter: chrome:// settings/clearbrowserdata
  2. At the top of the Clear Browsing Data window, choose Advanced
  3. Select Browsing History, Download History, Cookies and Other Site Data, and Cached Images and Files
  4. Choose All Time from the Time Range drop-down menu
  5. Select Clear Data
  6. Exit all browser windows and re-open the browser.

Firefox 

  1. Go to History
  2. Select Clear Recent History
  3. If the menu bar is hidden, press ALT to make it appear.
  4. Go to the Time Range to Clear drop-down menu
  5. Select Everything to clear your entire cache
  6. Next to Details use the down arrow to select all the items you want to clear from your history
  7. Click Clear Now
  8. Exit any existing browser windows and then re-open the browser.

Microsoft Edge  

  1. Go to the top right of your browser and click the star with three horizontal lines (the Hub icon)
  2. Click the clock, and then select Clear All History
  3. Choose Browsing History
  4. Select Cookies and Saved Website Data
  5. Select Cached Data and Files
  6. Click Clear and wait for the All Clear! pop up
  7. Exit any existing browser windows and re-open the browser.

Internet Explorer

  1. Click on Tools
  2. Click Safety
  3. Select Delete Browsing History
  4. If the menu bar is hidden, press ALT to make it appear
  5. Unselect Preserve Favorites Website Data and then select Temporary Internet Files or Temporary Internet Files and Website Files, Cookies or Cookies and Website Data, History
  6. Click Delete.
  7. Once the process is finished, you’ll see a confirmation at the bottom of the window.
  8. Exit any existing browser windows and re-open the browser

Opera 

  1. Go to the Opera menu
  2. Select Settings
  3. Select Privacy and Security
  4. Select Clear Browsing Data
  5. Select The Beginning of Time from the drop down menu in the dialogue box that opens
  6. Select Browsing History, Download History, Cookies and Other Site Data, and Cached Images and Files
  7. Click Clear Browsing Data
  8. Exit any existing browser windows and re-open the browser

Safari 8 and Later

  1. Go to the Safari menu
  2. Select Clear History or Clear History and Website Data
  3. Select the desired time range
  4. Click Clear History
  5. Go to Safari then Quit Safari to exit the browser
  6. Re-open the browser
 
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