Clearing Browser Cache and Cookies

What does it mean to clear your cache and cookies? What does it do?

Clearing your cache and cookies is a great way to troubleshoot if a web page is acting moody, or if you’re struggling with the functionality of a website. When you clear your cache and cookies, you’re telling your browser to forget saved information and settings for a website so it starts working like it was the first time you used it. You can think of it as restarting your browser or turning on and off the internet.

How do I clear my cache and cookies?

The way you clear your cache and cookies depends on the type of device and the browser you’re using, so we’ve put together a list of instructions on how to do this from the most common access points.

Mobile Browsers 

Android
  1. Go to “settings” and select “Apps” or “Application Manager”
  2. Swipe to the “All” tab
  3. Select your web browser in the list of installed apps, then click “clear data” and then, “clear cache”
  4. Exit out of any previous browser windows, and then reopen the browser. 
Chrome for Android
  1. Go to “chrome menu” and then “settings”
  2. Click “(advanced) Privacy"
  3. Click the “Time Range” drop-down menu and select “All Time”
  4. Check “cookies and site data” and “cached images and files”
  5. Select “clear data”
  6. Exit out of all browser windows and then re-open the browser.
Safari for iOS
  1. Open your Settings app.
  2. Click “Safari”
  3. Click “Clear History and Website Data” and confirm
  4. Exit all browser windows and re-open the browser.
Chrome for iOS
  1. Click “Chrome menu” and then “Settings”
  2. Choose “Privacy”
  3. Then click “clear browsing data”
  4. Choose the data type you want to clear.
  5. Click “clear browsing data”
  6. Exit out of all browser windows and re-open the browser.

Desktop browsers

Chrome
  1. In the URL bar, enter: “chrome:// settings/clearbrowserdata”
  2. At the top of the "Clear browsing data" window, choose “advanced”
  3. Select “Browsing history”, “download history”, “cookies and other site data,” and “cached images and files”
  4. Choose “all time” from the “Time Range” drop-down menu
  5. Select “clear data”
  6. Exit all browser windows and re-open the browser.

 Firefox 

  1. Go to “History”
  2. Select “clear recent history”
  3. If the menu bar is hidden, press ALT to make it appear.
  4. Go to the “Time range to clear” drop-down menu
  5. Select “everything” to clear your entire cache
  6. Next to “details” use the down arrow to select all the items you want to clear from your history
  7. Click “clear now”
  8. Exit any existing browser windows and then re-open the browser.

 Microsoft Edge  

  1. Go to the top right of your browser and click the star with three horizontal lines (the Hub icon)
  2. Click the clock, and then select “clear all history”
  3. Choose “browsing history”
  4. Select “cookies and saved website data”
  5. Select “cached data and files”
  6. Click “clear” and wait for the “All Clear!” pop up
  7. Exit any existing browser windows and re-open the browser.
Internet Explorer
  1. Click on “tools”
  2. Click “safety”
  3. Select “delete browsing history”
  4. If the menu bar is hidden, press ALT to make it appear
  5. Unselect “preserve favorites website data” and then select “temporary internet files” or “temporary internet files and website files”, “cookies” or “cookies and website data,” “History”
  6. Click “delete.”
  7. Once the process is finished, you’ll see a confirmation at the bottom of the window.
  8. Exit any existing browser windows and re-open the browser
Opera 
  1. Go to the “Opera” menu
  2. Select “settings”
  3. Select “privacy and security”
  4. Select “clear browsing data”
  5. Select “the beginning of time” from the drop down menu in the dialogue box that opens
  6. Select “browsing history,” “download history” “cookies and other site data” and “cached images and files”
  7. Click “clear browsing data”
  8. Exit any existing browser windows and re-open the browser.
Safari 8 and Later
  1. Go to the “Safari” menu
  2. Select “clear history” or “clear history and website data”
  3. Select the desired time range
  4. Click “clear history”
  5. Go to “Safari” then “quit safari” to exit the browser
  6. Re-open the browser
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