Petal uses a third party data provider to connect to over 15,000 financial institutions. However, some of these connections go down or get a little tricky from time to time. If you’re having trouble connecting your bank account, that may be why. Check out the announcements below to see if your connection trouble could be caused by one of these issues:
TD Bank, CitiBank, MetaBank: Unavailable
Some of our users have been experiencing issues connecting their financial institutions to their Petal account during the application phase. After investigating the cause, we’ve discovered that TD Bank and MetaBank are blocking traffic to third-parties across the board, not just with Petal users.
Our data provider is currently working with senior leaders at these institutions to get things moving again, but we’re still waiting for the green light to get you up and running. Once we get a notification from our data provider that they have resolved the issue, we'll post an update here.
Fifth Third Bank, Citibank, Nordstrom Credit Card: Temporarily Unavailable
Our data provider is having issues syncing Fifth Third Bank and Nordstrom Credit Cards due to a server-side issue. They're working to bring stability back to the syncing schedule, but until further notice, we're not able to connect these financial institutions to Petal accounts if they don't connect initially.
If you're having issues connecting your bank but it's not listed above, there's a chance that it also may be affected by the same technical issue—we just have access to information from bigger banks much quicker than smaller financial institutions. Let us know by shooting us an email at support@petalcard.com and we'll look into it for you!
Chime, PNC: Not Supported
Unfortunately, some banks such as (Chime and PNC) don't give third parties, like Petal, access to enough financial information to evaluate your application. We want to make sure we evaluate you based on your complete digital financial record, so we are not able to connect to process your application using an account associated with one of those institutions. We know this isn’t a good experience, so we’re working hard to get this connection to work better for our users. If you check back with us periodically, we can give you an update on our progress.
In the meantime, you can help us get connected! If you think we might have issues connecting to your financial institution, reach out to them directly and let them know you'd like to share your data with Petal—it’s your data after all! The more those banks hear from its customers about this issue, the quicker we can get you up and running.