If you've got a Petal card, you've got the opportunity to earn cash back on your purchases. Check out some of the FAQs below and the Petal Perks Program for more details.
How do I earn cash back?
You can earn cash back with Petal Rewards and Offers.
Earning cash back with Rewards. Just make purchases using your Petal card and a percentage of what you spend is automatically deposited into the Available cash back balance the following billing cycle.
Earning cash back with Offers. Merchant offers are automatically loaded to your Petal account. When you make a purchase with a merchant that meets the requirements listed in the Offer terms, you’ll earn cash back based on their offer. Cash back earned from offers will be added to your Available cash back balance the following billing cycle.
Is the cash back I earn from Offers the same as the cash back I earn from Rewards?
Yes! At Petal, cash back is cash back, no matter how you earn it. Cash back earned from both Rewards and Offers will be added to your Available cash back balance once a month.
How do I redeem cash back?
It’s easy! You can redeem the cash back in your Available cash back balance as a statement credit up to the amount of your current balance or as a check (if it’s over 20 dollars).
To redeem cash back as a statement credit, head over to the Wallet tab of your Petal account and click 'redeem.' On the next screen, you’ll be able to enter the amount of cash back you’d like to redeem—you can redeem either a portion of your available cash back, or you can redeem all of it. Just swipe to confirm. It will be labeled as ‘Cash Back Credit’ on your statement for the billing period in which you’ve redeemed it and will show up on your Petal account activity feed.
If you’d like us to send you a check instead, give us a call at 1-855-697-3825 and we’ll mail one to the address associated with your account.
Can I earn cash back from Rewards and Offers on the same transaction?
Yes! With Petal Offers, you’ll earn cash back when you successfully accept a merchant offer that’s been added to your Petal card. For all eligible purchases you make, you will continue to earn cash back Rewards—that means you can accept a merchant Offer and earn cash back Rewards on the same purchase.
When can I redeem the cash back I’ve earned?
You can redeem the cash back you earn from both Rewards and Offers as soon as you see it in the Available cash back balance of your Petal account the following month, which is the one following the month in which it’s earned. For example, if you earn $25 cash back during the May billing cycle, it should show up in the Available cash back section of your Petal account in the June billing cycle.
You can also track when the cash back you’ve earned in the current billing cycle will become available to redeem in the Perks tab of your Petal account.
Does the cash back that I earned ever expire?
As long as your Petal account is open and in good standing, the cash back you earn won’t expire.
What happens to the cash back I’ve earned if my account is closed or suspended?
If your Petal account is closed for any reason, you’ll lose any cash back earned that you haven’t redeemed yet. If your account is suspended, you won’t be able to redeem or earn additional cash back until your account returns to good standing.
Can I use the cash back I redeem towards my minimum payment?
No—cash back credits that you redeem can’t be applied to your minimum payment, but it will reduce your Current Balance. So, you need to make at least your minimum payment each month.
How can I keep track of my cash back activity?
Petal makes it super simple to keep tabs on your cash back activity. If you head to the Perks tab of your Petal account, you’ll be able to see your cash back “Wallet”, which includes your Lifetime cash back (how much cash back you’ve earned in total), and the Available cash back (the amount of cash back you’ve earned that you can now redeem), and your rewards status (the percentage of cash back you’re earning on purchases) all in one place. You’ll also be able to see how much cash back you’ve earned in the current billing cycle and when it will become available to redeem in the Perks tab of your Petal account.
You can also see how much cash back you’ve earned from Rewards versus Offers by clicking on the cash back line item in the activity feed.
Who is eligible to earn cash back?
All Petal members who are in good standing are eligible to earn cash back. You’ll be automatically enrolled in both Rewards and Offers if you’re approved for a Petal card.
What are Cash Back Offers?
Cash Back Offers give you the chance to earn extra cash back when you use your Petal card at participating merchants. Here’s how it works; merchant offers are automatically loaded to your Petal account. When you pay with your Petal card at one of those merchants, you’ll earn cash back based on their offer.
Where can I find Offers?
If you head to the Perks page of your Petal account, you’ll see an Offers tab where you can find a list of all of the available Offers from participating merchants. Each Offer has its own terms, so just tap on the Offer for the full details.
Does everyone get the same Offers?
Yes! Everyone has access to the same Offers. Keep in mind—new offers are added periodically while others expire, so make sure you check back to stay up-to-date on which offers are active.
How do I earn cash back from an Offer?
To earn cash back from an Offer, just make a purchase that meets the requirements listed in the Offer terms. Once you’ve met the requirements of the Offer, you’ll receive an email from us confirming that you’ve successfully earned cash back from your purchase. Cash back earned from offers will be added to your Available cash back balance the following month.
Keep in mind that Offer requirements vary—you can find the exact requirements for a specific Offer by tapping on the Offer in the Offers tab of your Petal account. You’ll also see the Offer mentioned in your activity feed.
Does Petal share my data with the merchant?
We only share anonymized transaction and performance data with merchants, like how many people spent at their store in the past 6 months or how many times you made a purchase with the merchant. We’ll never share any personal information (like your name or credit card number) with these merchants.
Do I need to sign up or link the offers to my card?
Nope! Once you’re approved for a Petal card, all offers are automatically linked to your card, so there’s no need to opt-in to individual offers.
Are all transactions tracked for the Offers program?
The only transactions that are tracked for the Offers program are those that you make after you’ve shopped at one of the participating merchants. This helps us make sure the qualifying purchases you make are counted towards the Offers program. If you make a purchase at a merchant that is not participating, it will not be tracked for the Offers program.
Do I need to do anything at check out to accept an Offer?
All you need to do is make a purchase as you normally would at check out with your Petal card, and you’ll automatically earn cash back when you meet the merchant’s requirements for an active Offer.
Can I accept an Offer by using contactless payments or chip readers?
You sure can! Payments using chip readers, contactless payments, and digital wallets work the same way as swiping your card.
Are there any types of transactions that don’t work with Offers?
Most purchases made on tablet-based POS terminals (ie. Square, Clover) won’t register for Offers.
Is my personal information safe if I accept an Offer?
Will I be contacted by merchants if I start accepting Offers?
Since Petal doesn’t share any of your personal information with merchants, you will not be contacted by any merchants.
Are there any transactions that won’t get me cash back from Rewards?
You can get cash back from Rewards on most of your purchases, but there are a few types of transactions that don’t qualify for cash back, such as:
- wire transfers or similar cash-like transactions
- fraudulent charges
- prepaid or gift cards
- person-to-person payments (like Venmo)
For the full list of ineligible purchases, please see the Perks Program Agreement.
How do the cash back Reward tiers work?
For Rewards, the percentage tier of cash back you’ve unlocked depends on your payment habits. Once you activate your card, you’ll earn 1% cash back on purchases. After you make 6 on-time monthly payments, you’ll start earning 1.25% cash back. If you keep it up and make 12 on-time monthly payments, you’ll start earning 1.5% cash back.
What happens to my cash back status if I don’t have a minimum payment due?
If you don’t have a minimum payment due because you did not make any purchases with your Petal card the previous month, it won’t affect your cash back status.
For example, if you’ve made four on-time payments from January to April, but you don’t have a minimum payment for May, you won’t lose credit for the past four months of on-time payments, but May’s payment just won’t be counted as an on-time payment.