If you’d like to update your address, log in to your Petal account and visit the settings page. If the address section is editable, go ahead and make the change now. Head’s up—you cannot use a P.O. box as the address on your account.
If the address section isn’t editable, you may not be able to adjust your address at this time; for the security of our customers, there are a couple of limitations. Read on to determine which of the following best describes your situation.
- I made a typo when I applied
- We get it. Typos happen! If you made an error when typing the address on your account (i.e. you forgot the apartment number), we may be able to update that for you—shoot us an email at email@example.com.
- I need to update my full mailing address
- To help keep our customers’ accounts safe and secure, full mailing addresses cannot be changed within 30 days of account opening or card activation. Once 30 days pass, you'll be able to update your address directly within the Settings tab of your Petal account. To ensure our customers’ accounts remain in good hands, we’re unable to make exceptions to this policy.
- I need a card sent to an address other than the one on my Petal account.
- If you need to get your card shipped to a new or different address than the one on your account, check out this article for instructions.