I need a card sent to an address other than the one on my Petal account

You can update your address by going to the Personal page in your Petal app. If you request to update your mailing address within 30 days of account opening, you will be required to upload documents that verify your new address (like a lease, government ID, or utility bill) to help keep your account secure. 

If you need a new card sent to a new address, follow the steps below:

  1. See if you can access the card we already shipped—this is the fastest way to get your new card. If you’re certain you won’t be able to get ahold of the card we already mailed, please email or call us. We’ll block it to make sure it doesn’t end up in the wrong hands.
  2. Update your address directly in the Personal section of your Petal account. 
  3. Once your address has been updated, give our Support team a call at 1-855-697-3825 and we’ll issue you a new card.

If you have any questions, shoot a note to support@petalcard.com. We’re happy to help.


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