Macy’s Credit Card, Credit One Bank, HSBC Personal Banking, Nordstrom Credit Card
Our data provider is having issues syncing these financial institutions due to a server-side issue. They're working to bring stability back to the syncing schedule, but until further notice, we're not able to connect these financial institutions to Petal accounts.
If you're having issues connecting your bank but it's not listed above, there's a chance that it also may be affected by the same technical issue—we just have access to information from bigger banks much quicker than smaller financial institutions. Let us know by shooting us an email at firstname.lastname@example.org and we'll look into it for you!
Long-Term Connection Issues:
TD Bank, CitiBank, PayPal, MetaBank
Some of our users have been experiencing issues connecting their financial institutions to their Petal account during the application phase. After investigating the cause, we’ve discovered that these are blocking traffic to third-parties across the board, not just with Petal users.
Our data provider is currently working with senior leaders at these institutions to get things moving again, but we’re still waiting for the green light to get you up and running. Once we get a notification from our data provider that they have resolved the issue, we'll post an update here.
Capital One - Our data provider supports all Capital One accounts, but connecting can be tricky. Click here for instructions on how to successfully connect your Capital One accounts to Petal.
Institutions Not Supported:
Chime, PNC Bank
Connecting your checking, savings, and credit accounts shows us how you make, save and spend money. We call this your digital financial record and it's how we assess whether you are a good fit for Petal.
Some banks (such as Chime and PNC) currently restrict their customers' ability to share financial information with third parties like Petal. Since they aren't providing us with a full picture of your digital financial record, we can't accurately process your application.
Unfortunately, Petal doesn't have any control over how much information your bank may be willing to share. If you'd like to apply for Petal, we encourage you to contact your financial institution directly to let them know you'd like to have your data shared with whoever you choose — it's your data after all! If these banks hear from enough customers like you, hopefully, they'll join the 15,000+ financial institutions that currently support this capability.